Users only licensed with Sales license cannot act as customer service agents and resolve cases. No case business process flow, SLAs, entitlements, or case routing. Create cases with limited edit capability. Please note: Prices in this post are the commercial prices available in public Microsoft materials at the time of this post, actual price will may depend on your region and distributor. If you purchase Sales Professional as an attach, it’s US$20/user/month (€16.90) If you purchase Sales Enterprise as an attach, it’s US$20/user/month (€16.90)ĭynamics 365 Sales Professional is priced at US$50/user/month (€54.80) for the base app. Dynamics 365 Sales Enterprise vs Professionalĭynamics 365 Sales Enterprise is priced at US$95/user/month (€80.10) for the base app. They both share the same base functionality of Accounts, Contacts and Activity management but, we’ll find the key differences in their respective processes. The functional differences depend on whether you are using Dynamics 365 Sales or Dynamics 365 Customer Service. The Professional versions will always contain the same core functionality as the Enterprise versions.

The Enterprise versions contain all possible functionality and the Professional will omit some more advance functionality that not all organizations need. There are primarily functional differences between the Enterprise and Professional versions.

If you or your customer is having trouble choosing, fear not: You can always start out and Professional (lower price point) and upgrade to Enterprise if and when needed.Īnd yes, you can also downgrade back from Enterprise to Professional! The most visible difference in Microsoft’s marketing materials will tell you that Dynamics 365 Sales Professional and Dynamics 365 Customer Service Professional are the ideal systems to get started for small and mid-size organizations (SMB/SME) at a lower price point and their Enterprise equivalents are the full blown versions with more bells and whistles. Which one is more appropriate for your organization depends on the business needs and the business size.

Dynamics 365 Sales and Dynamics 365 Customer Service come are available at two levels: Enterprise and Professional.

Dynamics 365 ce pricing